Profile’s direct, dynamic management is designed to build and maintain trust.
What sets Profile apart from other security companies is the way we take care of our clients.
One point of contact
We place as much emphasis on service as we do on security. We keep things simple, appointing a single dedicated Customer Service Manager (CSM) to look after your business and the Security Officers we assign to your contract.
Regular Reviews
Supported by our Mobile Managers – many drawn from the ranks of our most senior Security Officers – our CSMs are guided by Profile’s Regional Managers who all report into experienced Divisional Directors. This small group provides strategic direction to the business and also meet regularly with you to look after yours. They’ll take care of the big issues, while your dedicated manager works at the coal face, agreeing and implementing detailed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Click on these links to see our Head Office company structure and our Operating Divisions.
Specialists behind the scenes
You’ll also have a dedicated Profile Contract Manager and access to our team of experts in areas such as Health & Safety, Risk Management, Employment Law, Recruitment, Finance, Surveys and Installation, Electronics and more. All are on hand with support and advice when you need them.
Start the conversation today and see just how different security management can be.
